Here are my best answers to your most frequently asked questions!
I hope you find this information helpful. If you have a question and cannot find the answer here, please contact me.
Ordering from my shop
Are your prices listed in U.S. dollars or Canadian dollars?
Prices and shipping are listed in United States Dollars (USD). When you view cart and go to the checkout, the currency will automatically update for your location.
When and how will I receive my eSheets and eBooks?
Most eBooks and eSheets are available for instant download. Some are listed as “request to buy”, so please contact me and I’ll load it to the shop for delivery within 24 hours.
How do I print my eSheets and eBooks?
After your purchase is complete, you will be emailed a link which will take you to your account. Download the file to your computer. You require the latest version of Adobe Acrobat Reader to open them. This is a free program.
Do you sell wholesale to music stores?
Yes. Music stores should contact Red Leaf Pianoworks directly.
Terms and Conditions
Do you hold the copyright?
Rebekah Maxner holds the copyright of all print materials, eBooks, eSheets and most of the FREE printables available on this website.
“I self-publish is because I prefer to keep my copyright. This means that I retain artistic control over my music, and that I’m committed to keeping my books in print. As a self-published composer, I depend on sales to develop new books and to keep my current books in print. I receive no government grants or corporate sponsorships. Thank-you for supporting the arts. Each and every sale is appreciated!” ~ Rebekah
What are your terms for studio-licensed eSheets and eBooks?
All Rebekah Maxner eBooks and eSheets are studio-licensed. Permission is granted to the individual purchasing teacher to make multiple prints for their personal students. This permission does not extend to multiple instructors in a multi-teacher institution. While the licensed teacher may recoup the cost of printing plus several dollars, market value resale is not permitted. Digital files may not be shared with others.
The wording of each studio license states that the music is a legal copy only when accompanied by a valid receipt.
What is your policy on photocopying?
I believe that photocopying a composer’s work is the same as shoplifting and stealing. If your conscience will not allow you to shoplift, then it should also prevent you from photocopying music. Please respect my artistic works as they are protected by Canadian Copyright and prosecutable internationally.
Questions on shipping
How is shipping calculated?
| Order Total | Shipped to | Shipping cost |
| 1 to 3 books | Canada | $3.99 USD |
| 1 to 3 books | United States | $5.99 USD |
| 1 to 3 books | International | $20.99 USD |
For international orders, I charge the actual cost of shipping and will let you know what it is so you can pay before I ship. If you are purchasing more than 3 books, please contact me for more information on shipping and handling larger orders.
How long will it take for my order to arrive?
It is my standard policy to ship the next day. Within North American orders, an order is sent airmail via Canada Post and is in your hands within ten business days. Sometimes the shipping amount you pay does not cover the true shipping cost I pay. When this happens, I choose the ground option.
My poster was rolled when it arrived. How should I prepare it for teaching?
When you receive your poster, keep the plastic sheath on and find a careful way to weigh down the curled edges until it lies flat on its own. Then laminate for durability.
Questions regarding international orders
I live outside of North America. How should I order?
For international orders, simply place your order and pay the automatic shipping charge. We will weigh the package and give you an estimate of the actual cost, and will send you a link so you can top off the shipping (usually only a few dollars more).
How long will my international order take to arrive?
International orders sent airmail arrive in ten business days. International orders sent ground can take up to three months. I’m willing to help you choose the option that is best for you.
Can I get a tracking number on my international order?
Large companies like Amazon are able to offer tracking numbers at a discounted rate. Small businesses like mine must charge the post office rate, which is more than customers are willing to pay. To reassure customers, I’m willing to send a photo of the package and scans of the post office receipts.
Promotions
Do you distribute FREE music?
Yes, each month I run a Giveaway Game as part of my newsletter. One studio-licensed eSheet is won each month, and all participants are automatically entered in the year’s Grand Prize draw, which is a studio-licensed eBook.
Do you have discounted pricing?
At various times of the year I run discounts and promotions for particular products or events like conferences. For FREE exclusive printables and giveaways, please subscribe to my newsletter.
I would like to receive more information and updates on your products. Do you provide a monthly newsletter or send information on new products?
Yes! I have a newsletter, usually sent around the 20th of each month.
Information access and privacy questions
Contact Rebekah.Maxner.ca if you have questions about the Privacy Statement, Terms, and how to access your personal information or how to correct your personal information.
See also our Privacy Statement.
